Frequently Asked Questions
What does Watson & Gabb do?
We are a luxury material manufacturer specialising in textured liquid metal and pigmented poured panels... and beyond. Our workshops allow us to craft everything from one-off, custom surfaces to large-scale commercial solutions.
UK & International Shipping Information
We ship globally. Quotes aren't available at checkout due to the specialised nature of shipping. Once you order, our team will contact you to arrange delivery.
We ship to:
- United Kingdom
- Most of Europe incl. Norway, France, Germany, Greece, etc.
- USA, Canada, Australia, NZ
- Asia incl. China, Japan, India
- Middle East, Africa, Latin America
Email us at enquiries@watsonandgabb.com for unlisted countries.
No PO/BFPO boxes. Duties not included.
What Service Types do you provide?
Standard Service
Delivery to your front door or curbside. Crated where required. Does not include unpacking or setup. Signature required.
White Glove Service
Delivery to room of choice. Includes unpacking and inspection. No installation. Extra charge for >2 floors. Someone must be present.
Both services can be expedited. Contact us before ordering if you require installation or special placement advice.
What is the Order Process?
After placing your order:
- We contact you to confirm delivery details
- Shipping includes full insurance
- Panels are packaged for peace of mind
Customised-to-Order: These products have their own estimated lead times. Our team will guide you through next steps and timelines post-order.
What are your lead times?
8–12 weeks, unless advised otherwise in writing. Due to the handcrafted nature of our work, unanticipated delays may occur.
What if I have a specific lead-time?
Please share your lead-time with us early. Rush orders may be possible for an additional fee.
What size are the Watson & Gabb panels?
Standard Ready-To-Install panels are 8’ x 4’ (2400mm x 1200mm).
Customised-To-Order panels can go up to 3000mm x 1200mm or 2400mm x 1500mm.
Are finished edges possible?
Yes. Edges can be sprayed in metal or lacquered for an additional fee. These panels are cut to size and cannot be altered after finishing.
How do I place an order?
Email us with your name, location, and desired panel. You can also call us on +44 (0) 1380 859484.
Are your products in stock?
No. All panels are made-to-order by our workshop team.
Where are the panels made?
All panels are handmade in our workshop in Bromham, Wiltshire.
Do you offer installation?
Panels are designed to be installed by the buyer. Instructions are provided. Our team can install upon request for a fee.
Where can Watson & Gabb finishes be used?
Our panels are suitable for most interior and exterior surfaces including kitchens and bathrooms. We offer durable lacquer options for high-traffic areas.
Do you have a showroom or studio?
We welcome visits to our workshop in Devizes. Contact us to arrange an appointment.
Are Watson & Gabb finishes waterproof?
The finish is waterproof. Edges and backs should be sealed in wet areas. Lacquer is recommended for water-prone settings.
Are the materials easy to cut?
Yes, with the correct tools. Refer to our ‘Cutting & Machining’ sheet for guidance.
How thick are the panels?
Thickness ranges from 5mm to 25mm depending on collection and substrate.
What is the weight of one panel?
Weight varies by panel type and substrate. Please contact our team for specifics.
How do I avoid seams?
We can help plan around seams based on your drawings. Custom mould-making may be an option.
Will the metal patinate?
Yes, naturally. Patination is part of the aesthetic. We can also pre-patinate panels on request.
What are the different lacquers you provide?
Nano Coating (water/oil repellent), Polyurethane (durable/resistant), and Class ‘O’ Fire Rated (clear fire retardant).
Are the surfaces easily damaged?
Surfaces are decorative and should be treated with care. Minor scratches can be refinished.
Are the panels fire rated?
Some materials used are fire rated. Speak to us about specific requirements.
Are the finishes suitable for table/counter tops?
Yes, but direct heat over 60°C can damage them. Use coasters or placemats.
Do you have specific storage instructions?
Store in dry, stable humidity (35–60%) conditions like those for timber products.
Are you sustainable?
Yes. Sustainability for us means longevity, material quality, and traceability. Learn more on our Green Agenda page.
Can you bend your panels?
Yes, bending is possible, but only with our ‘Organic Metal’ range when produced on our 1mm phenolic substrate. These panels offer some flexibility, allowing for gentle curves and certain shaped applications.
Our Blended & Poured ranges cannot be bent as standard, as they are rigid and designed to stay completely flat.
If your project involves curves, please get in touch and share your drawings. We’ll review them and confirm whether bending is suitable and achievable for your design
Can’t find an answer to your question?
Please email us — we’re happy to help.